01

Start from the exact version and records

Identify the build date, original market, battery arrangement and relevant vehicle configuration before requesting parts or a service plan. Obtain the owner information applicable to the car and the available service records. A manual for a different year may be useful background but should not automatically determine procedures for the supplied version.

Request the applicable E-QM5 owner manual and service information from the seller or manufacturer support channel. Match the document to the candidate and ask a qualified workshop to resolve uncertainty before using a procedure or interval from another version. Keep the vehicle specification sheet with the service file so that staff do not order components based only on a translated trim name or the appearance of the car.

02

Turn the inspection into a work order

Review the report and separate immediate concerns, agreed preparation and items that need further diagnosis. Tyres, brakes, suspension, lights, climate controls and keys may all affect customer readiness. Ask the workshop to identify what was actually found and the proposed remedy, rather than accepting an undifferentiated “full service” invoice.

Use the inspection checklist as a starting point, with the repair scope attached to each VIN. If work requires a follow-up road test or diagnostic check, include it in the order. Preserve replaced-part and repair documentation where appropriate. A car should not be marked ready merely because the original complaint has been removed from the worksheet.

03

Use qualified support for EV systems

Battery and high-voltage concerns should go to appropriately qualified people with suitable equipment. Do not ask a general preparer to open battery components or bypass safety features to make a warning disappear. If relevant damage or diagnostic findings remain unexplained, stop the affected preparation and obtain a competent assessment.

The battery-health guide explains the evidence needed for a purchase decision. Maintenance adds the ongoing support question: who can diagnose the supplied configuration at the destination, obtain appropriate parts and explain the repair options? Establish that support before presenting the vehicle to customers who will depend on it. Avoid promising a particular battery lifetime or repair cost without a substantiated basis.

04

Identify parts before placing an order

Use VIN, component identification and verified version information when requesting parts. Ask the supplier to confirm fitment and any relevant revision or software dependency. A model-name search can produce visually similar components that do not suit the car. Record the source, part identification and the workshop's confirmation in the vehicle file.

For dealer stock, distinguish routine consumables from components whose sourcing requires more lead time or technical review. Base spare-parts planning on your actual vehicle mix and workshop advice rather than an arbitrary universal list. If the order includes different E-QM5 versions, do not assume that every part can be shared across them merely because the body looks the same.

05

Review software, accounts and charging equipment

Check the actual language settings, local controls and functions that were promised in the sales description. Identify previous modifications and obtain available records. Connected services may depend on market, account or network conditions, so distinguish demonstrated local functions from features whose overseas operation has not been established.

Inspect the supplied charging equipment and make sure the buyer receives the correct documents and support contact. Follow the charging verification process where the hardware differs from a normal local installation. Do not describe an aftermarket device or modified software as factory-supported without evidence. If a feature remains uncertain, state the limitation before sale and avoid charging the customer for an unsupported promise.

06

Complete a useful customer handover

Provide the vehicle identity, verified equipment list, relevant manuals, keys and documented preparation record. Explain known limitations and the support arrangement that actually applies. Any warranty or service coverage should follow the written terms provided by the responsible party; do not assume original domestic coverage transfers to a used export vehicle.

For business customers, discuss the operating schedule and charging plan as part of delivery. The working-range guide helps frame this conversation without turning a brochure number into a promise. Keep a copy of the agreed handover record and use subsequent service experience to improve future sourcing. Clear preparation and accurate descriptions are more useful than a long list of features that nobody has tested on the delivered car.